Privacy Policy

1. Scope and operator

This policy describes how the FeedbackMosaic website, FeedbackMosaic — Comment & Review Exporter, the local Runner, support email, and optional anonymous technical diagnostics handle data.

FeedbackMosaic is operated by an individual independent developer based in China. Privacy requests can be sent to privacy@feedbackmosaic.com, and product support requests to support@feedbackmosaic.com.

2. Local feedback data

The extension and local Runner may process public-page comments, replies, displayed authors, engagement fields, source URLs, and export files at your direction. This content is saved locally by default. FeedbackMosaic does not require you to upload login Cookies or account credentials.

3. Optional technical diagnostics

Diagnostics are disabled unless a valid public endpoint, this public policy, and your explicit consent are all present. Allowed fields are limited to a random installation ID, event ID and time, platform, extension and adapter versions, locale, requested and actual counts, main/reply counts, reply option, duration, controlled result and stop fields, bounded activity buckets, and a selected feature category.

Diagnostics never include comment text, replies, authors, usernames, full URLs or URL hashes, page titles, search terms, Cookies, credentials, DOM, HTML, screenshots, export files, response bodies, or raw error objects. IP addresses are not written to product analytics tables.

4. Consent and withdrawal

You can refuse or turn off diagnostics without losing extraction, local storage, download, or history features. Turning diagnostics off stops new diagnostic events. A future cloud data product would require separate disclosure and consent.

5. Website data

The launch website does not use advertising trackers, third-party behavioral analytics, or marketing Cookies. Essential hosting and security systems may process a request IP address and basic request metadata to deliver and protect the service.

6. Support email

If you contact support@feedbackmosaic.com, the message, sender address, and information you choose to include are processed by Zoho Mail so that support can respond. Do not send Cookies, passwords, tokens, or unrelated private content.

7. Service providers

Cloudflare provides website hosting, telemetry processing, D1 storage, and security services. Zoho Mail provides the public email service. Porkbun remains the domain registrar. These providers process data under their own service terms and privacy commitments.

8. Retention

Raw opt-in technical events containing a random installation ID are retained for no more than 90 days. Daily aggregates without installation ID are retained for no more than 12 months. Full-IP security logs, if operationally required, are kept separate and for no more than 7 days. Support messages are retained only as long as needed for support, security, legal, and operational records.

9. Security and access

Telemetry uses HTTPS, strict field validation, idempotent event IDs, bounded request sizes, and access-protected administration. Secrets are not stored in the public website or committed to the source repository.

10. Your choices and requests

You can disable diagnostics in the extension. For privacy questions, contact privacy@feedbackmosaic.com. Requests will be handled according to laws applicable to the operator in China and any mandatory rights that apply to the requester.

11. Children

FeedbackMosaic is a business and product-research tool and is not directed to children.

12. Changes

Material changes to diagnostic fields, purposes, providers, or retention will be reflected here and may require renewed consent.